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At Garmin Lebanon, operated by Azzi Sport Marine s.a.r.l., we aim to provide a clear, reliable, and transparent purchasing experience. The following policy applies to purchases made through the Garmin Lebanon website, subject to applicable Lebanese consumer protection laws.
For shipping within Lebanon, the following applies:
Delivery times may vary depending on product availability, destination, public holidays, exceptional circumstances, and courier operations.
Customers are responsible for providing complete and accurate delivery and contact information when placing an order.
Garmin Lebanon primarily serves customers within Lebanon.
International shipping may be arranged on a case-by-case basis where possible.
International shipping charges depend on:
Any customs duties, import taxes, clearance fees, or similar charges imposed by the destination country are the customer’s responsibility unless otherwise agreed.
Customers are responsible for ensuring that the delivery address and contact information provided are accurate.
Any additional delivery or re-delivery charges resulting from any of the following will be the responsibility of the customer:
Garmin Lebanon reserves the right to cancel an order if the customer remains unreachable after reasonable attempts to make contact.
Standard orders may be cancelled before dispatch.
Once an order has been dispatched, cancellation is no longer possible. The applicable return procedure must instead be followed.
Special orders are not normally cancellable once confirmed or ordered from the supplier.
Where a deposit has already been paid toward a special order and the customer chooses to cancel, the deposit may be non-refundable, subject to the circumstances of the order and applicable consumer protection requirements.
For eligible online purchases, customers may notify Garmin Lebanon of their decision to return the goods within ten (10) days from delivery, subject to applicable Lebanese law and its exceptions. For orders collected in person, this period begins when the customer receives the goods.
Before returning any product, customers should contact Garmin Lebanon through the Contact Us page to confirm return eligibility and receive return instructions.
The item’s serial number or other valid proof of purchase is required to submit a return request.
To qualify for a return, the product must:
Important: Certain Garmin watches and wearables are supplied in packaging that cannot be restored to its original sealed condition once opened. Breaking the original seal may make the product ineligible for a non-defective return.
Customers are therefore encouraged to confirm the model, specifications, compatibility, colour, size, and other product details before opening sealed packaging.
All returned products are subject to inspection before a refund is approved.
Nothing in this policy limits any mandatory consumer rights provided under applicable Lebanese law.
Subject to applicable consumer protection requirements, the following products may not be eligible for return once opened, activated, installed, registered, used, or otherwise rendered unsuitable for resale:
Note: These restrictions do not remove applicable rights relating to defective or non-conforming products.
If a product arrives damaged, defective, incomplete, or materially different from what was ordered, the customer should contact Garmin Lebanon within three (3) working days of delivery.
Customers may be requested to provide:
Customers should retain the original packaging, accessories, and documentation until the matter has been reviewed.
Products confirmed to be defective will be handled in accordance with the Garmin Lebanon Warranty Policy and applicable Lebanese consumer protection requirements.
Warranty claims are handled through the Garmin Lebanon / Azzi Sport Marine S.A.R.L. shop in Tabarja. Customers are responsible for arranging and paying for delivery of the product to our shop and its collection or return delivery after assessment or service.
Customers may bring and collect the product personally or arrange a taxi, courier or other suitable transport service at their own expense. These transport costs remain the customer’s responsibility whether the warranty claim is approved or declined. Approval of a warranty claim does not, by itself, include free collection, delivery or reimbursement of transport expenses.
Garmin Lebanon may agree to an exceptional arrangement on a case-by-case basis. Any exception must be expressly confirmed by our team before transport is arranged and applies only to the particular case.
Nothing in this section excludes any transport reimbursement or other remedy required by applicable law.
For international orders, defective-product shipping and return arrangements will be assessed on a case-by-case basis.
Please refer to the separate Warranty Information page for full warranty conditions.
Where an eligible non-defective product is returned or exchanged, the customer is responsible for the associated return shipping cost.
The product must be securely packaged to prevent damage while in transit.
Garmin Lebanon may refuse a return where damage occurs because the product was inadequately packaged by the customer.
Where a return is approved, the refund will normally be issued to the original payment method.
Garmin Lebanon will aim to process approved refunds within five (5) to ten (10) business days.
Additional time may be required for the refund to appear in the customer’s account depending on the bank, card issuer, or payment provider.
Original delivery fees and return shipping charges may not be refundable where the return is unrelated to a product defect, subject to applicable consumer protection requirements.
Certain products that are not normally stocked may be ordered specifically upon customer request.
Special orders may require an advance deposit before Garmin Lebanon places the order with the supplier.
Cancellation and refund eligibility for special orders will be considered on a case-by-case basis, taking into account:
Where a special-order deposit is stated to be non-refundable, this condition should be clearly communicated to the customer before confirmation and payment.
Products that are normally stocked but temporarily unavailable may be offered for pre-order.
Where no payment is collected at the time of pre-order, the customer’s request will be recorded and the customer will be notified when the product becomes available.
The customer may then complete payment and fulfilment.
If any advance payment is requested for a pre-order, the applicable cancellation and refund conditions must be displayed before the order is confirmed.
Marine electronics cannot normally be returned after installation, mounting, wiring, configuration, registration, activation, or use unless the product is confirmed to be defective or applicable law provides otherwise.
Customers are encouraged to confirm the following before purchasing marine electronics:
Garmin Lebanon may be contacted prior to purchase for technical guidance and compatibility assistance.
For shipping, returns, refunds, damaged products, or delivery-related enquiries, customers may contact Garmin Lebanon through the Contact Us section of the website.
Customers should provide their order number and relevant product information to allow the team to assist as efficiently as possible.
Garmin Lebanon primarily operates and distributes Garmin products within Lebanon. International orders, where accepted, may therefore be subject to additional case-by-case conditions.
This policy does not exclude or limit any consumer rights that cannot legally be excluded under applicable Lebanese law.